A Peep In to The World Of IoT!

It all started with a computer being connected to the internet and configured to talk to another connected computer. As years passed by, researchers saw a possibility of introducing devices such as mobile phones to the internet and being able to communicate with fellow computers and phones. We aren’t just talking about one or two kinds of devices that can communicate over the internet. Researchers, business leaders, technology enthusiasts are exploring the possibility of having any and many devices connected to the internet. This is the era of internet of things (IoT), a world of connected devices! IoT’s existence is primarily due to
  • Wide availability of internet access
  • Small Sensors
  • Cloud Computing Services
One might ask as to what’s the deal about connecting devices to the internet? Connecting devices to the internet help in producing data. The collected data when treated with artificial intelligence, machine learning models, blockchain etc. serves as actionable intelligence to drive key business decisions. IoT helps in enhancing businesses in numerous ways. Benefits of IoT
  • Getting your devices to work smarter
  • Creating a more connected ecosystem
  • Improvement in operational efficiency
  • Enhancement of business productivity
  • Increase in customer loyalty and sales
  • Boosting customer experience
The change in the way business data is looked upon is driving many enterprises to get their devices IoT ready. This is the era of digital transformation! Many businesses have already geared up and are getting their devices to work smarter. Making the IoT more intelligent with AI In order to realize the full potential of IoT, it has to be combined with other advanced technologies such as artificial intelligence. As mentioned before, IoT helps in creating a large amount of data. However, this data becomes useful for businesses only when it is treated with machine learning models, artificial intelligence (AI) techniques etc. The convergence of artificial intelligence and IoT (referred to as the artificial intelligence of things (AIoT)) can create a whole list of advanced solutions promising an enhanced customer experience. The need for us to connect and enrich our lives is driving the need to make our devices connected too. Although, many businesses are still debating whether to digitize or not, high customer expectations will push them to do so. This is the need that we are talking about! A world of IoT enabled devices and real time business updates amidst changing customer needs!

How IoT enhancing customer experience

The cellular technology innovation has changed the world over the previous decade. Sophisticated network availability and cost-effective sensors have brought forth the next wave in the digitization era that is IoT. According to IHS Markit, by 2030, there will be 125 billion internet-connected things worldwide, such as smartphones, PCs, wearables, cars, home appliances and many more. Yet, is it simply one more tech bubble or the IoT truly gives the unmistakable outcomes that talk genuine cash! Well, all things considered, the apparent advantages that can’t be emerged in numbers are way bigger and unmistakable ones. In any case, in the end, the organizations will be benefiting from improved brand perception, upgraded quality, and overall service delivery. Be it any industry, the customer is a king, thus businesses worldwide are relying on the data generated by IoT devices to deliver a personalised experience to customers. Based on the data insights companies are coming up with new products, service offerings and features that suits to demand. For B2C segments like hospitality & retail where customer experience is the key to success the much reliance is on delivering the personalized experience based on past preferences and user behavior. Let’s have a look at what’s happening in certain industry segments Retail: Smart mirrors & projections, smart shelves are assisting the shoppers like never before. Globally the adaption of the unmanned store further driving the cost reduction with one of kind experience to customers. A year ago, Walmart opened Intelligent Retail Lab (IRL), stand-out AI-empowered store, where a blend of examination and cameras will screen things, that have been expelled from racks, alarming laborers about explicit items that should be re-supplied. Hospitality: Envision the degree of customer delight where hyper-personalized in-room experience and solving customer queries in real-time are adopted as standard practice. Providing insights into the surroundings, things to do around and useful information base on the customer profile and preferences, can add value to guest, making them loyal and frequent visitors. For Example, Hilton has experimented with the ‘connected room’ concept, where users are able to control many of the room’s features from their mobile phone, or from a provided tablet. Even more is to manage the maintenance and housekeeping schedule, atomizing its bases on the sensor-driven data resulting in less cluttered organized and not disturbing the guests. Education: Segments like education are more focused on personalized coaching, virtual learning, connected classrooms. Solutions like interactive smartboards, provides a broader perspective to the students in gaining knowledge on new things with a better understanding and interaction with their companions and educators. Further, Education institutes are discovering ways to make the campus safe implementing the sensors & smart devices, providing an enriched experience to students and guardians. Manufacturing & Supply Chain: Using IoT, B2B segments can redefine the customer experience by providing accurate, real-time data about delivery & products related information. Shipment tracking, end-user behavior tracking, and usage tracking can provide a seamless experience to manage the ordering cycle. By keeping watch on the product performance, the companies can deliver the utmost qualitative products in future upgrades and upkeep. For example, Rolls-Royce uses the IoT in their engines for commercial aircraft. They collect the data from their engines and use them to improvise maintenance operations. Organizations additionally needs to consider that as customer experience turns out to be ever significant, the need for simplifying the ways customers can interface with vendor support, without overwhelming overhead expenses. We see the IoT and machine learning bringing complete automation in this regard, using robotics and virtual assistants. Overall the IoT is digging in for the long haul and helping organisations to improve client connections by facilitating experience. Be it providing product or service customization, detecting the need for maintenance, developing better products, or personalized communication, IoT is truly driving the next wave in customer experience and that’s just the beginning.

Transforming Learning Spaces

For any society to progress, imparting education in the most effective way is critical. IoT plays a very important role in this information exchange, encouraging learning in an interactive and secure environment. According to a report by Markets and Markets research Pt. Ltd. Global IoT in education market is expected to increase to 11.3 billion by 2023. Access to quality content, reports on the progress made by the students, student safety, easy management of devices are few of the important parameters to evaluate the credibility of any educational system. Also, an effective IoT solution should make lives easier to all the stakeholders including students, parents, teachers, principal and management. Few solutions leading the IoT bandwagon under the education sector are Interactive Display Board, Virtual Classroom, Digital Notice Board and Signage, Game Based Learning, Coding, Enterprise Mobility Management etc. Using such solutions, schools can convert any wall or white board into an interactive display board and enhance the learning experience. An online learning environment with an engaging learning experience can be built using virtual classrooms. A digital notice board IoT solution improves the administration of the institution including attendance management, library asset management etc. Schools can now enhance the learning experience through gaming. IoT also finds its application in tracking students, educators and supporting staff within the campus. Monitoring energy consumption and controlling security devices installed in the premises is another application of IoT. Schools and universities have already started discussions by taking baby steps to implement IoT. All these steps are aligned towards enhancing the learning experience and student engagement by means of technology.